Shipping Policy
Thank you for choosing 2EZE Apparel. Every piece in our store is made to order, so delivery happens in two stages: we prepare your item, then the carrier brings it to you. This policy explains both stages, what shipping costs and what to do if something goes wrong along the way. Please read it before you check out.
1. Production (Processing) Time
Production starts once your payment has been approved. During this time your item is made, inspected for quality and packed.
- Graphic t-shirts, hoodies, sweatshirts and hats: 3–5 business days
- All over print styles (Hawaiian shirts, baseball jerseys, sports jerseys and ugly Christmas sweaters): 5–7 business days
Order cut-off: orders placed after 5:00 PM Eastern Time are counted from the next business day.
Business days are Monday to Friday. We do not produce or ship orders on weekends or on these U.S. holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
2. Where We Ship
- United States: all 50 states. We are currently unable to deliver to P.O. boxes, APO/FPO/DPO military addresses or U.S. territories.
- International: Canada, the United Kingdom, Australia and most countries in Europe.
The countries available for your order are the ones listed in the country menu at checkout. If your country does not appear there, we are not able to ship to it yet.
3. Shipping Rates and Delivery Times
| Destination | Shipping method | Flat rate | Transit time (after production) |
|---|---|---|---|
| United States | Standard Shipping | $6.95 per order | 5–10 business days |
| International | Standard International Shipping | $14.00 per order | 8–15 business days |
The shipping fee is charged once per order, whether you buy one item or ten. It is shown in your cart and at checkout before you pay. There are no hidden handling fees.
Carriers: U.S. orders travel with USPS, UPS or FedEx. International orders are handled by carriers such as DHL, UPS, FedEx or a postal partner in your country. The carrier is selected automatically based on your address and package size.
4. How to Estimate Your Delivery Date
Estimated delivery = production time + transit time.
- Example (U.S.): a graphic tee takes 3–5 business days to make plus 5–10 business days in transit, so it usually arrives in about 8–15 business days in total. All over print styles in the U.S. usually take 10–17 business days.
- International orders usually arrive within 11–22 business days in total.
These are estimates, not guaranteed delivery dates. During busy periods such as Halloween, Black Friday and the December holidays, please allow a few extra days and order early for events.
5. Order Tracking
When your order leaves our facility, you will receive a shipping confirmation email with your tracking number and a link to follow the package. You can also check your order status at any time on our Track Your Order page. A new tracking number may take 24–48 hours to show its first update.
6. One Address per Order
Each order can be delivered to one shipping address only. To send items to different people or locations, please place a separate order for each address. If an order contains several items, they may be produced at different facilities and arrive in more than one package; you still pay only one shipping fee.
7. Changing an Order or Address
You can cancel or change items within 6 hours of placing your order. A shipping address can be corrected until the package has shipped. Full details are in our Cancellation & Modification Policy.
8. Delayed, Lost or Damaged Packages
Delayed orders
Weather, customs checks, carrier backlogs, peak-season volume or an incomplete address can slow a delivery. If your order has not arrived within the estimated time above, email us with your order number and we will contact the carrier for you.
Marked as delivered but not received
- Check around your home, mailbox, porch and any safe place the carrier may have used.
- Ask neighbors, family members or your building’s front desk or mail room.
- Contact the carrier with your tracking number.
- If the package still cannot be found, email us within 7 days of the delivery date shown in tracking. We will open an investigation and offer a replacement or refund where appropriate.
Damaged in transit
If your package arrives damaged, take clear photos of the item, the packaging and the shipping label, and email them with your order number within 7 days of delivery. After reviewing your claim we will send a free replacement or issue a refund. If we need the item back, we cover the return shipping.
Incorrect address
Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If a package is returned to us for that reason, we can reship it after a new shipping fee is paid.
9. Customs, Duties and Taxes (International Orders)
International orders are shipped Delivered Duty Unpaid (DDU). Any import duties, taxes or brokerage fees charged by your country are not included in our prices or shipping rate and are paid by the recipient when the package arrives. We recommend checking your country’s import rules before ordering. Packages refused because of unpaid duties are not eligible for a shipping refund.
10. Our Commitment
Most orders arrive without a problem, but when one doesn’t, we treat it as our responsibility to sort it out quickly. Reach out any time and a member of our team will help you.
Contact Us
2EZE Apparel
Address: 8437 Bell Oaks Drive, Newburgh, IN 47630, United States
Email: [email protected]
Support Hours: Monday–Friday, 8 AM–5 PM (Eastern Time)