Shipping Policy

Thank you for choosing 2EZE Apparel. Delivery happens in two steps: we prepare and pack your order, then the carrier brings it to your door. This page explains both steps, what shipping costs and what to do if something goes wrong along the way. Please read it before you check out.

1. How we estimate your delivery date

Your delivery date is the sum of two separate stages:

Estimated delivery = processing time + transit time

• Processing time is the work we do before a label is printed: making your item, checking it for quality and packing it.
• Transit time starts when the carrier scans your parcel and ends when it reaches your address.

We count both stages in business days, Monday to Friday. An order that comes in after 5:00 PM Eastern Time starts its count on the following business day.

2. Shipping costs and transit times

One shipping fee covers your whole order, whether it holds one item or ten. Nothing is added per extra item and there are no hidden handling fees. The exact amount appears in your cart and at checkout before you pay.

Typical total time: about 8–15 business days for U.S. orders and 11–20 business days for international orders. These are estimates, not guaranteed delivery dates.

Carriers

• United States: USPS, UPS or FedEx.
• International: DHL, UPS, FedEx or a postal partner in your country.

The carrier is chosen automatically from your address and the size of the package.

3. Production days and holidays

Production starts once your payment has been approved. Our team works Monday to Friday. Nothing is produced or shipped on Saturdays, Sundays or the following U.S. holidays: New Year’s Day (January 1), Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Around Halloween, Black Friday and the December holidays, order volume rises and processing can run a day or two longer, so please order early for events.

4. Where we deliver

United States: all 50 states. We are currently unable to deliver to military addresses (APO/FPO/DPO), P.O. boxes or U.S. territories such as Puerto Rico, Guam and the U.S. Virgin Islands.

International: we ship worldwide, except to Cuba, Iran, North Korea, Sudan, Syria and Ukraine. The country menu at checkout lists every destination we can deliver to.

5. Tracking your parcel

When your order leaves our facility, you will receive a shipping confirmation email with your tracking number and a link to follow the package. You can also check your order status at any time through the Track Your Order page. A new tracking number may take 24–48 hours to show its first update.

6. One address per order

Each order ships to a single address. If items need to reach different people or places, check out separately for each destination. A larger order may be split into more than one parcel, but you still pay only one shipping fee.

7. Changing or cancelling an order

You can cancel or change items within 6 hours of placing your order. A shipping address can be corrected until the package has shipped. Full details are in our Cancellation & Modification Policy.

8. Delayed, lost or damaged parcels

Delayed orders

Weather, customs checks, carrier backlogs, peak-season volume or an incomplete address can slow a delivery. Still waiting after the estimate above? Email us your order number and we will chase the carrier for you.

Tracking shows delivered, but nothing arrived

1. Look around your home, mailbox, porch and any safe place the carrier may have used.
2. Ask neighbors, family members or your building’s front desk or mail room.
3. Contact the carrier with your tracking number.
4. No luck? Write to us no later than 7 days after the delivery date in tracking. We will open a claim with the carrier and arrange a reshipment or refund if the claim is confirmed.

Damaged in transit

Parcel turned up crushed, torn or wet? Photograph the item, the box or mailer and the shipping label, then send the pictures and your order number to our support email within 7 days of delivery. Once we have looked at them, we send a free replacement or refund the item. Should we ask for the item to come back, the return postage is on us.

Incorrect address

Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If a package is returned to us for that reason, we can reship it after a new shipping fee is paid.

9. Customs, duties and taxes

International orders are shipped Delivered Duty Unpaid (DDU). Import duties, taxes or brokerage fees charged by your country are not part of our prices or shipping rate; the recipient pays them when the parcel is delivered. It is worth looking up your country’s import rules before you order. Packages refused because of unpaid duties are not eligible for a shipping refund. See our Return & Refunds Policy for returns.

10. Questions about your delivery?

Most orders arrive without a problem, but when one doesn’t, we treat it as our responsibility to sort it out quickly. Reach out any time and a member of our team will help you.

2EZE Apparel
Operated by HAZEPRINT ECOM LLC
Address: 8437 Bell Oaks Drive, Newburgh, IN 47630, United States
Email: [email protected]
Support Hours: Monday–Friday, 8 AM–5 PM (Eastern Time)