Return & Refunds Policy

We want you to love what you ordered from 2EZE Apparel. If something is not right, this policy explains how returns, exchanges and refunds work, who pays for return shipping and how long each step takes. It applies to orders delivered in the United States and to every international destination we ship to.

Quick summary: 30-day return window from delivery · free replacement or refund for damaged, defective or wrong items · customer pays return postage for change-of-mind returns · refunds issued within 7 business days of approval.

1. Return Window

You may request a return within 30 days of the date your order was delivered, as shown in tracking. Requests received after 30 days cannot be accepted, and the order is then considered final.

2. Return Conditions

To be accepted for a return, an item must be:

  • unworn, unwashed and unused;
  • free of stains, odors, pet hair, makeup or damage caused after delivery;
  • returned with its original tags and packaging where provided;
  • accompanied by proof of purchase, such as your order number or confirmation email.

3. Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. Contact us within 7 days of delivery if:

  • the item was damaged during shipping;
  • it has a printing flaw or manufacturing defect (for example, a peeling or misaligned print, holes or faulty seams);
  • you received a different design, color or size from the one shown on your order confirmation.

Send your order number and clear photos (or a short video) showing the problem and the size label. Once confirmed, you can choose a free replacement or a full refund of the affected item, including its share of shipping. In most cases you do not need to send the item back. If we do ask for it, we provide or reimburse the return shipping.

4. Change of Mind or Wrong Size Ordered

Because each item is made specifically for you, please review our Size Chart before ordering. If you ordered the wrong size or simply changed your mind, you can still return an eligible item within 30 days of delivery. For these returns:

  • the customer pays the cost of return shipping;
  • the original shipping fee is non-refundable;
  • after the item is received and inspected, we refund the item price or ship a different size (a new shipping fee applies to the replacement).

5. Exchanges

We exchange items that arrive damaged, defective or incorrect at no cost to you. If you would like a different size of an item you chose yourself, we handle it as a change-of-mind return (section 4) and send the new size once the original has been received.

6. How to Start a Return

  1. Email [email protected] with the subject line “Return Request”.
  2. Include your full name, order number, the item(s) you want to return and the reason.
  3. Attach photos or a short video if the item is damaged, defective or incorrect.
  4. Our team reviews your request within 1–2 business days and replies with approval and the return address.
  5. Pack the item securely, write your order number on a note inside the parcel, and send it using a trackable shipping service.

Return labels: a prepaid return label is not included in your package. Please wait for our confirmation before sending anything; parcels sent without approval cannot be matched to an order and may not be refunded.

7. Items That Cannot Be Returned

  • Items that have been worn, washed, altered or damaged after delivery.
  • Damage caused by not following the care label, such as washing in hot water, using bleach or ironing directly on the print.
  • Requests made more than 30 days after delivery, or more than 7 days after delivery for damaged, defective or incorrect items.
  • Gift cards and e-gift cards, if offered.
  • Orders returned to us because of an incorrect or incomplete address entered at checkout. We can reship these once a new shipping fee is paid.

8. Refunds

Once your return is received and inspected (or your claim is approved for items that do not need to come back), we email you to confirm the refund. Approved refunds are issued to your original payment method within 7 business days. Your bank or card issuer may take an additional 3–5 business days to post the credit to your account.

Haven’t received your refund?

  1. Check your bank or card statement again.
  2. Contact your card issuer, as posting times vary between banks.
  3. If more than 10 business days have passed since our confirmation email, contact us and we will look into it.

9. Cancellations

Orders can be canceled for a full refund within 6 hours of purchase. After that, the order is in production and any request is treated as a return under this policy once the item is delivered. See our Cancellation & Modification Policy.

Contact Us

2EZE Apparel
Address: 8437 Bell Oaks Drive, Newburgh, IN 47630, United States
Email: [email protected]
Support Hours: Monday–Friday, 8 AM–5 PM (Eastern Time)