FAQs

Answers to the questions 2EZE Apparel customers ask most often, before, during and after their order. Each answer links to the full policy if you need more detail.

Shipping & Delivery

1. How much does shipping cost?

Shipping is a flat rate per order: $6.95 within the United States and $14.00 for international orders. You pay one fee no matter how many items you buy. See our Shipping Policy.

2. How long will my order take to arrive?

Graphic tees, hoodies, sweatshirts and hats take 3–5 business days to make; all over print styles take 5–7 business days. U.S. delivery then takes 5–10 business days and international delivery 8–15 business days.

3. Do you ship outside the United States?

Yes. We ship to Canada, the United Kingdom, Australia and most of Europe. The available countries are listed at checkout. Import duties and taxes are paid by the recipient.

4. Do you ship to P.O. boxes or military addresses?

Not at the moment. We cannot deliver to P.O. boxes, APO/FPO/DPO addresses or U.S. territories.

5. How do I track my order?

Use the tracking link in your shipping confirmation email, or enter your order number and billing email on our Track Your Order page.

6. What if my package says delivered but I can’t find it?

Check around your property, with neighbors and with your building’s mail room, then contact the carrier. If it is still missing, email us within 7 days of the delivery date and we will investigate.

Orders, Changes & Cancellations

7. Can I cancel my order?

Yes, within 6 hours of placing it, for a full refund. Email us with your order number. After 6 hours, your item is already in production. See our Cancellation & Modification Policy.

8. Can I change the size, color or design?

9. Can I change my shipping address?

Yes, as long as the order has not shipped. Once it is with the carrier, the address can no longer be changed.

10. I didn’t get an order confirmation email. What should I do?

Check your spam, junk or promotions folder. If it isn’t there after an hour, contact us and we will resend it.

Products & Sizing

11. How do I choose the right size?

Lay a shirt you like flat, measure it across the chest and from the top of the shoulder to the hem, then compare with our Size Chart. If you’re between sizes, size up for a relaxed fit.

12. Are your products made to order?

Yes. Every item is made to order, so designs stay fresh and nothing sits unsold in a warehouse.

13. How should I wash my items?

Turn the item inside out, machine wash cold with mild detergent, do not bleach, and tumble dry low or hang dry. Do not iron directly on the print or dry clean.

Payment

14. Which payment methods do you accept?

Visa, Mastercard and PayPal. Full payment is required at checkout. See Payment Methods.

15. Which currency are prices in?

All prices are in U.S. Dollars. Your bank may charge a conversion fee for cards issued outside the U.S. See our Billing Terms and Conditions.

16. Is my payment information safe?

Yes. Checkout is SSL-encrypted and payments are handled by a PCI-DSS compliant processor. We never store your full card details.

Returns & Refunds

17. Can I return an item?

Yes, within 30 days of delivery, if it is unworn, unwashed and in its original condition with proof of purchase. See our Return & Refunds Policy.

18. What if my item arrives damaged, defective or wrong?

Email us photos within 7 days of delivery. We will send a free replacement or give you a full refund, and we cover any return shipping.

19. Who pays for return shipping?

We do when the item is damaged, defective or incorrect. For change-of-mind returns or a wrong size you selected, the customer pays return shipping and the original shipping fee is non-refundable.

20. When will I get my refund?

Approved refunds are issued to your original payment method within 7 business days. Your bank may take 3–5 more business days to show it.

Didn’t find your answer? Contact us and our team will reply within 1–2 business days.