Cancellation & Modification Policy

Every 2EZE Apparel item is made to order, which means your order moves into production shortly after you pay. Please review your size, color, design and shipping address carefully before completing checkout. This policy explains how long you have to cancel or change an order and what can still be updated later.

1. Cancellation Window

You can cancel your order within 6 hours of placing it for a full refund, including shipping. The 6 hours are counted from the time shown on your order confirmation email.

After 6 hours, your order is already in production and cannot be canceled.

2. How to Cancel

  1. Email [email protected] with the subject line “Cancel Order”.
  2. Include your order number, the name on the order and the reason for canceling.
  3. We will reply to confirm the cancellation. Your refund goes back to the original payment method within 7 business days; your bank may need a few extra days to show it.

3. Changing Size, Color or Design

Need a different size, color or design? Contact us as early as possible, ideally within the same 6-hour window. Tell us your order number, the item you want to change and exactly what it should be changed to. If the new item has a different price, we will let you know before updating the order. We will do our best to make the change before production starts, but once production has begun, the item can no longer be edited.

4. Updating Your Shipping Address

A shipping address can be corrected until your order has shipped. Email us right away with your order number and the full corrected address. Once the package has been handed to the carrier, we can no longer change where it is delivered. Please note that each order ships to one address only.

5. After the 6-Hour Window

  • Cancellation requests received after 6 hours cannot be accepted, because the item has already been made for you.
  • Once delivered, the item can be returned under our Return & Refunds Policy, and change-of-mind conditions apply.
  • Made-to-order items in production cannot be canceled or refunded simply because of a change of mind.

6. Orders Canceled by 2EZE Apparel

In rare cases we may cancel an order ourselves, for example if an item cannot be produced, a product was listed at an obviously incorrect price, or a payment fails our fraud checks. If this happens, we will email you and refund the full amount to your original payment method.

7. Check Before You Pay

To avoid needing changes, please double-check the following at checkout: the size (compare with our Size Chart), the color and design, your full shipping address including apartment or suite number, and your email address so you receive order updates. We are not responsible for orders shipped to an incorrect address entered by the customer.

Contact Us

2EZE Apparel
Address: 8437 Bell Oaks Drive, Newburgh, IN 47630, United States
Email: [email protected]
Support Hours: Monday–Friday, 8 AM–5 PM (Eastern Time)